1. What is the best description of CRM in this framework?
2. Which factor alone can determine when every business needs a CRM?
3. Which five decisions form the software-readiness framework?
A. Buy, Build, Borrow, Sell, Close
B. Delay, Manual, Test, Adopt, Upgrade
C. Plan, Price, Promote, Pitch, Profit
D. Search, Compare, Subscribe, Automate, Scale
None
4. A solo founder has a stable process, and a spreadsheet reliably handles every follow-up. Which stage fits best?
5. Repeated follow-ups are being missed, but the value of a CRM is not yet proven. What should the founder do next?
6. Which item is essential for adoption ownership?
7. Three hypothetical tools cost ₹1,500 each per month. What is the base annual commitment?
8. Which situation most strongly supports moving from Test to Adopt?
9. Why should RIS survey figures not be used as a CRM readiness threshold?
10. Which distinction prevents an anti-technology conclusion?
